At Al-Natour Financial Consultants, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application.
Information we collect
When you use our app, we collect certain information about you, including:
- Personal Information: We may collect your name, phone number, email address, and government-issued identification documents (such as your National ID, passport, or driver’s license) to verify your identity and provide you with our mortgage brokering services.
- Usage Information: We may collect information about how you use our app, such as the pages you visit and the features you use. This information helps us improve our app and provide you with better services.
- Device Information: We may collect information about the device you use to access our app, including the device type, operating system, and mobile network information.
How we use your information
We use the information we collect for the following purposes:
- To verify your identity and provide you with our mortgage brokering services.
- To communicate with you about our services, including sending you notifications and updates about your account.
- To improve our app and provide you with a better user experience.
- To comply with legal and regulatory requirements.
Information sharing
We do not share your personal information with any third parties, except as necessary to provide our services to you or as required by law. We may share your personal information with our employees and contractors who need to access it to provide you with our services.
Data retention
We will keep your personal information for up to 12 months after the termination of your account, or as required by law. After this period, we will delete or anonymize your personal information.
Data security
We take the security of your personal information seriously and take reasonable measures to protect it from loss, theft, unauthorized access, disclosure, alteration, or destruction. We store all our data in servers based geographically in Saudi Arabia.
Changes to this privacy policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting a notice in our app or website, or by sending you an email.
Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
info@al-natour.com